PRIVACY AND COOKIE POLICY

Introduction

Thank you for choosing to be part of our community at Handling Hands For You Ltd (“company”, “we”, “us”, or “our). In order that we can operate and offer our services we collect and use certain personal information about you. When you visit our website http://handlinghandsforyou.co.uk and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data). As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (GDPR), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.

As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely

If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@handlinghandsforyou.co.uk.

What information do we collect

This privacy policy applies to all information collected through our website (such as http://handlinghandsforyou.co.uk), and/or any related services, sales, marketing or events; it also includes personal data collected when you are applying for a job with us (directly or through third-party website) (we refer to them collectively in this privacy policy as the Sites).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us when you decide to work for us, when registering at the Sites, expressing an interest in obtaining information about us or our services, when participating in activities on the Sites or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the services and features you use.

When you enquire about our services through our website, phone, email, post, face to face or social media, and during the course of providing services to you we collect the following personal information when you provide it to us:

  • Your name, home address, date of birth and contact details (including your telephone number, email address) and emergency contacts (i.e. name, relationship and home and telephone numbers)
  • Your allergies and any medical, physical or mental conditions and in particular your care needs
  • Your likes, dislikes and lifestyle preferences. We do collect this nature of data so far as it relates to providing you with suitable care and helping to choose the right carer.
  • Credit, direct debit details or other payment information (if you pay for some or all of our services using one of these methods)
  • Your feedback and contributions to questionnaires and surveys about the service we offer
  • Your complaints, compliments or concerns about the service we provide

In our role as an introductory agency, and because of the nature of our business, we process a number of different categories of data from people who expressed a wish to work with us as well as during and after such a relationship. This includes:

  • Name
  • Contact details (postal address, phone number, email address)
  • Age / date of birth
  • Gender
  • Bank details
  • UTR number
  • Payroll records
  • Next of kin contact details
  • Your CV and recruitment records (including education details, employment history, references, right to work etc.)
  • National Insurance number
  • Proof of identity (passport, driving license, identity card)
  • Information collected within interview notes
  • Photograph
  • Extra information that you choose to tell us (in writing or verbally)

Certain information that we process is classed as ‘special category data’. This means it is sensitive by nature and we therefore have a higher duty of care in how we process this data:

  • Criminal cautions or convictions
  • Medical and health information
  • Nationality or ethnicity

Whether information has to be provided by you, and if so why

In short: The provision of certain personal data is necessary to enable us to fulfil our contractual and legal duties as part of the recruitment process.

Depending on the type of personal data, and the grounds for which we are processing it, should you decline to provide us with such data we may not be able to fulfil our contractual requirements, and in extreme cases may not be able to continue with our relationship.

The provision of your medical, physical or mental condition is necessary to enable us to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.

The provision of your name, home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees.

Personal information of those who expressed a wish to work with us or already are working for us is required to enable us to screen applications, interview and select candidates, to pay them for their work.

Information automatically collected

In Short: Some information – such as IP address and/or browser and device characteristics — is collected automatically when you wait for our Sites.

We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find our detailed cookies policy below.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include social media profile information; marketing ads and search results and links, including paid listings (such as sponsored links).

HOW DO WE USE YOUR INFORMATION AND REASONS WHY WE CAN DO THIS

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”).

We use the information we collect or receive:

  • To deliver you the most appropriate care and assign the most suitable carer
  • To select the most suitable carers to work with us
  • To invoice for the fees and to pay for the work
  • To notify you about changes to our services which are relevant to you
  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
  • To post testimonials. We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at info@handlinghandsforyou.co.uk and be sure to include your name, testimonial location, and contact information.
  • Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Sites and services.
  • To protect our Sites. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To enforce our terms, conditions, and policies.
  • To respond to legal requests and prevent harm. If we receive subpoena or other legal requests, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing, and your experience.

We rely on the following grounds within the GDPR:

  • Article 6(1)(a) – processing is conducted with your consent to process personal data for specified purposes
  • Article 6(1)(b) – processing is necessary for the performance of our contracts to provide individuals with care services
  • Article 6(1)(c) – processing is necessary for us to demonstrate compliance with our regulatory framework and the law
  • Article 6(1)(f) – to process your personal data in pursuit of legitimate interests, which include;
    • Marketing purposes – the privacy impact on you is expected to be minimal. Marketing will be specific to services we believe are of interest to you using information from enquiries we receive from you, you can unsubscribe at any time
    • Corporate due diligence and financial modelling, service development and innovation – the privacy impact on you is expected to be minimal. We will process your data internally to ensure our business is stable, trusted and innovating to provide the best possible service to you

GDPR recognises that additional care is required when processing special category (sensitive) data such as your health. We process this under the following grounds within GDPR;

  • Article 9(2)(h) – processing is necessary for the provision of social care or the management of social care systems and services

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a Specific Purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal requests, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing, and your experience.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Sites. These companies may use information about your website to our website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

WHO WILL YOUR INFORMATION BE SHARED WITH?

In Short: We only share information with the following third parties.

We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

  • Advertising, Direct Marketing
  • Data Backup and Security Google Drive Backup and Dropbox Backup
  • Retargeting Platforms Google Ads Remarketing
  • Web and Mobile Analytics Google Ads and Google Analytics for Firebase
  • Website Hosting WordPress.com
  • Website Testing Google Play Console

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

 In Short: We aim to protect your personal information through system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: under the GDPR you have important rights free of charge.

Under the GDPR those important righs may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

For further information on each of the mentioned rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  1. Contact us using the details below – making clear that you wish to exercise one of your privacy rights

Email: info@handlinghandsforyou.co.uk

Post:

  1. Let us have enough information to identify you (e.g. your name and address)
  2. Let us have proof of your identity (a copy of your driving licence, ID card or passport)
  3. Let us know the information to which your request relates, including any account or reference numbers, if you have them

If you would at any time like to review or change the information in your profile or terminate it please contact us. Upon your request to terminate your profile, we will deactivate or delete your profile and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

 CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting. You can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

COOKIE POLICY

This Cookie Policy explains how Handling Hands For You Ltd (“company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our websites at http://handlinghandsforyou.co.uk (“websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In Some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case Handling Hands For You Ltd) are called “first party cookies”. Cookies set by Parties other than the website owner are called “third-party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit).

How can I control cookies?

 You have the right to decide whether to accept or reject cookies. If you choose to reject cookies, you may still use our website through your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browsers help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://aboutads.info/choices/ or http://youronlinechoices com.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Name: _tlbcpv

Purpose: Used to record the cookie consent preferences of visitors

Provider: termly.io

Service: Tenmly View Senice Privacy Policy

County: United States

Type: http cookie

Expires in: 20 years

Name: _ tltpl

Purpose: Used to record the policies that visitors consent to

Provider: -termiy.io

Service: Tennly View Service Privacy Policy

County: United States

Type: http_cookie

Expires in: 20 years

Name: _tluid

Purpose: Assigns a random ID number to each visitor so that their policy consent and cookie consent preferences can be saved

Service: Temmnly

Country: United States

Type: http_cookie

Expires in: 20 years

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Name: _gid

Purpose: Keeps an entry of unique ID which is then used to come up with Statistical data on website usage by visitors. Lt is a HTTP cookie type and expires after a browsing session.

Provider: handlinghandsforyou.co.uk

Service: Google Analytics

County: United Kingdom

 Type: http_cookie

 Expires in: 1 day

Name: #collect

Purpose: Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session.

Provider: handlinghandsforyou.co.uk

Service: Google Analytics

County: United Kingdom

 Type: pixel_tracker

 Expires in: session

Name: _ga

Purpose: It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.

Provider: handlinghandsforyou.co.uk

Service: Google Analytics

County: United Kingdom

 Type: http_cookie

 Expires in: 1 year 12 months 4 days

Name: _gat#

Purpose: Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.

Provider: handlinghandsforyou.co.uk

Service: Google Analytics

County: United Kingdom

 Type: http_cookie

 Expires in: 1 minute

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve to advertise through our Websites. These companies may Use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at info@handlinghandsforyou.co.uk

DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this policy frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at info@handlinghandsforyou.co.uk or by post to:

Handling Hands For You Ltd

Bessemer Drive SG1 2DX, Stevenage, Hertfordshire, United Kingdom