INTRODUCTION
Thank you for choosing to be part of our community at
Handling Hands For You Ltd (“company”, “we”, “us”, or “our). In order that we
can operate and offer our services we collect and use certain personal
information about you. When you visit our website
https://handlinghandsforyou.co.uk and use our services, you trust us with your
personal information. We take your privacy very seriously. In this privacy notice,
we describe our privacy policy. We seek to explain to you in the clearest way
possible what information we collect, how we use it and what rights you have in
relation to it. We hope you take some time to read through it carefully, as it
is important. If there are any terms in this privacy policy that you do not
agree with, please discontinue use of our Sites and our services.
Personal
information means any information about you from which you can be identified,
but it does not include information where your identity has been removed
(anonymous data). As the ‘controller’ of personal information, we are
responsible for how that data is managed. The General Data
Protection Regulation (GDPR), which applies in the United Kingdom and across the
European Union, sets out our obligations to you and your rights in respect of
how we manage your personal information.
As
the ‘controller’ of your personal information, we will ensure that the personal
information we hold about you is:
- Used
lawfully, fairly and in a transparent way - Collected
only for valid purposes that we have clearly explained to you and not used
in any way that is incompatible with those purposes - Relevant
to the purposes we have told you about and limited only to those purposes - Accurate
and kept up to date - Kept
only as long as necessary for the purposes we have told you about - Kept
securely
If you have any questions or concerns about our policy or
our practices with regards to your personal information, please contact us at
info@handlinghandsforyou.co.uk.
What information do we collect
This privacy policy applies to all information collected
through our website (such as https://handlinghandsforyou.co.uk), and/or any
related services, sales, marketing or events; it also includes personal data
collected when you are applying for a job with us (directly or through
third-party website) (we refer to them collectively in this privacy policy as
the Sites).
Please read this privacy policy carefully as it will help
you make informed decisions about sharing your personal information with us.
Personal information you disclose to us
In Short: We
collect personal information that you voluntarily provide to us when you decide
to work for us, when registering at the Sites, expressing an interest in
obtaining information about us or our services, when participating in
activities on the Sites or otherwise contacting us.
The personal information that we collect depends on the
context of your interactions with us and the Sites, the choices you make and
the services and features you use.
When you enquire about our services
through our website, phone, email, post, face to face or social media, and
during the course of providing services to you we collect the following
personal information when you provide it to us:
- Your name,
home address, date of birth and contact details (including your telephone
number, email address) and emergency contacts (i.e. name, relationship and
home and telephone numbers) - Your
allergies and any medical, physical or mental conditions and in particular
your care needs
·
Your likes, dislikes and lifestyle preferences. We do collect this nature
of data so far as it relates to providing you with suitable care and helping to
choose the right carer.
- Credit,
direct debit details or other payment information (if you pay for some or
all of our services using one of these methods) - Your
feedback and contributions to questionnaires and surveys about the service
we offer - Your
complaints, compliments or concerns about the service we provide
In our role as an introductory agency, and because of the nature of our
business, we process a number of different categories of data from people who
expressed a wish to work with us as well as during and after such a
relationship. This includes:
·
Name
- Contact details (postal address, phone number,
email address) - Age / date of birth
- Gender
- Bank details
- UTR number
- Payroll records
- Next of kin contact details
- Your CV and recruitment records (including
education details, employment history, references, right to work etc.) - National Insurance number
- Proof of identity (passport, driving license, identity
card) - Information collected within interview notes
- Photograph
- Extra information that you choose to tell us (in
writing or verbally)
Certain information that we
process is classed as ‘special category data’. This means it is sensitive by
nature and we therefore have a higher duty of care in how we process this data:
- Criminal
cautions or convictions - Medical and
health information - Nationality
or ethnicity
Whether information has to be provided by you, and if so why
In short: The provision of
certain personal data is necessary to enable us to fulfil our contractual and
legal duties as part of the recruitment process.
Depending on the type of personal
data, and the grounds for which we are processing it, should you decline to provide
us with such data we may not be able to fulfil our contractual requirements,
and in extreme cases may not be able to continue with our relationship.
The provision of your
medical, physical or mental condition is necessary to enable us to provide you
with suitable care and support services. Without this information, we will not
be able to assess your care needs or provide any care services to you.
The provision of your
name, home address is required so that we can arrange a care worker to attend
your home to deliver the services and so that we can invoice you for the fees.
Personal information
of those who expressed a wish to work with us or already are working for us is
required to enable us to screen applications, interview and select candidates,
to pay them for their work.
Information automatically collected
In Short: Some
information – such as IP address and/or browser and device characteristics — is
collected automatically when you wait for our Sites.
We automatically collect certain information when you
visit, use or navigate the Sites. This information does not reveal your
specific identity (like your name or contact information) but may include
device and usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs, device
name, country, location, information about how and when you use our Sites and
other technical information. This information is primarily needed to maintain
the security and operation of our Sites, and for our internal analytics and
reporting purposes.
Like many businesses, we also collect information through
cookies and similar technologies. You can find our detailed cookies policy
below.
Information
collected from other sources
In Short: We may
collect limited data from public databases, marketing partners, and other
outside sources.
We may obtain information about you from other sources,
such as public databases, joint marketing partners, as well as from other third
parties. Examples of the information we receive from other sources include
social media profile information; marketing ads and search results and links, including
paid listings (such as sponsored links).
HOW DO WE USE YOUR INFORMATION AND REASONS WHY WE CAN DO
THIS
In Short: We
process your information for purposes based on legitimate business interests,
the fulfillment of our contract with you, compliance with our legal
obligations, and/or your consent.
We use personal information collected via our Sites for a
variety of business purposes described below. We process your personal
information for these purposes in reliance on our legitimate business interests
(“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”),
with your consent (“Consent”), and/or for compliance with our legal obligations
(“Legal Reasons”).
We use the information we collect or receive:
- To deliver you the most appropriate care and
assign the most suitable carer - To select the most suitable carers to work with
us - To invoice for the fees and to pay for the work
- To notify you about changes to our services which
are relevant to you - To send you marketing and
promotional communications. We and/or our third party marketing partners
may use the personal information you send to us for our marketing purposes
if this is in accordance with your marketing preferences. You can opt-out
of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY
RIGHTS” below).
·
To post testimonials. We post testimonials on our Sites
that may contain personal information. Prior to posting a testimonial, we will
obtain your consent to use your name and testimonial. If you wish to update or
delete your testimonial, please contact us at info@handlinghandsforyou.co.uk and be sure to include your name,
testimonial location, and contact information.
·
Deliver targeted advertising to you. We may use your
information to develop and display content and advertising (and work with third
parties who do so) tailored to your interests and/or location and to measure
its effectiveness.
·
Request Feedback. We may use your information to request
feedback and to contact you about your use of our Sites and services.
·
To protect our Sites. We may use your information as part
of our efforts to keep our Sites safe and secure (for example, for fraud
monitoring and prevention).
·
To enable user-to-user communications. We may use your
information in order to enable user-to-user communications with each user’s
consent.
·
To enforce our terms, conditions, and policies.
·
To respond to legal requests and prevent harm. If we
receive subpoena or other legal requests, we may need to inspect the data we
hold to determine how to respond.
·
For other Business Purposes. We may use your information
for other Business Purposes, such as data analysis, identifying usage trends,
determining the effectiveness of our promotional campaigns and to evaluate and
improve our Sites, products, services, marketing, and your experience.
We
rely on the following grounds within the GDPR:
- Article
6(1)(a) – processing is conducted with your consent to
process personal data for specified purposes - Article
6(1)(b) – processing is necessary for the performance of our contracts to
provide individuals with care services - Article
6(1)(c) – processing is necessary for us to demonstrate compliance with
our regulatory
framework and the law - Article
6(1)(f) – to process your personal data in pursuit of legitimate interests,
which include;- Marketing
purposes – the privacy impact on you is expected to be minimal. Marketing
will be specific to services we believe are of interest to you using
information from enquiries we receive from you, you can unsubscribe at
any time - Corporate
due diligence and financial modelling, service development and innovation
– the privacy impact on you is expected to be minimal. We will process
your data internally to ensure our business is stable, trusted and
innovating to provide the best possible service to you
- Marketing
GDPR
recognises that additional care is required when processing special category
(sensitive) data such as your health. We process this under the following
grounds within GDPR;
- Article
9(2)(h) – processing is necessary for the provision of social care or the
management of social care systems and services
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We
only share information with your consent, to comply with laws, to protect your
rights, or to fulfill business obligations.
We may process or share data based on the following legal
basis:
·
Consent: We may process your data if you have given us
specific consent to use your personal information in a Specific Purpose.
·
Legitimate Interests: We may process your data when it is
reasonably necessary to achieve our legitimate business interests.
·
Performance of a Contract: Where we have entered into a
contract with you, we may process your personal information to fulfill the
terms of our contract.
·
Legal Obligations: We may disclose your information where
we are legally required to do so in order to comply with applicable law,
governmental requests, a judicial proceeding, court order, or legal process,
such as in response to a court order or a subpoena (including in response to
public authorities to meet national security or law enforcement requirements).
·
Vital Interests: We may disclose your information where
we believe it is necessary to investigate, prevent, or take action regarding
potential violations of our policies, suspected fraud, situations involving
potential threats to the safety of any person and illegal activities, or as
evidence in litigation in which we are involved.
More specifically, we may need to process your data or
share your personal information in the following situations:
·
Vendors, Consultants, and Other Third-Party Service
Providers. We may share your data with third party vendors, service providers,
contractors or agents who perform services for us or on our behalf and require
access to such information to do that work. Examples include payment
processing, data analysis, email delivery, hosting services, customer service,
and marketing efforts. We may allow selected third parties to use tracking
technology on the Sites, which will enable them to collect data about how you interact
with the Sites over time. This information may be used to, among other things,
analyze and track data, determine the popularity of certain content and better
understand online activity. Unless described in this Policy, we do not share,
sell, rent or trade any of your information with third parties for their
promotional purposes.
·
To respond to legal requests and prevent harm. If we
receive a subpoena or other legal requests, we may need to inspect the data we
hold to determine how to respond.
·
For other Business Purposes. We may use your information
for other Business Purposes, such as data analysis, identifying usage trends,
determining the effectiveness of our promotional campaigns and to evaluate and
improve our Sites, products, services, marketing, and your experience.
·
Third-Party Advertisers. We may use third-party
advertising companies to serve ads when you visit the Sites. These companies
may use information about your website to our website(s) and other websites
that are contained in web cookies and other tracking technologies in order to
provide advertisements about goods and services of interest to you.
WHO WILL YOUR INFORMATION BE SHARED WITH?
In Short: We
only share information with the following third parties.
We have categorized each party so that you may easily
understand the purpose of our data collection and processing practices. If we
have processed your data based on your consent and you wish to revoke your
consent, please contact us.
·
Advertising, Direct Marketing
·
Data Backup and Security Google Drive Backup and Dropbox
Backup
·
Retargeting Platforms Google Ads Remarketing
·
Web and Mobile Analytics Google Ads and Google Analytics
for Firebase
·
Website Hosting WordPress.com
·
Website Testing Google Play Console
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other
tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies
(like web beacons and pixels) to access or store information. Specific
information about how we use such technologies and how you can refuse certain
cookies is set out in our Cookie Policy.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We
keep your information for as long as necessary to fulfill the purposes outlined
in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long
as it is necessary for the purposes set out in this privacy policy unless a
longer retention period is required or permitted by law (such as tax,
accounting or other legal requirements).
When we have no ongoing legitimate business need to
process your personal information, we will either delete or anonymize it, or,
if this is not possible (for example, because your personal information has
been stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is
possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal
information through system of organizational and technical security measures.
We have implemented appropriate technical and
organizational security measures designed to protect the security of any
personal information we process. However, please also remember that we cannot
guarantee that the internet itself is 100% secure. Although we will do our best
to protect your personal information, transmission of personal information to
and from our Sites is at your own risk. You should only access the services
within a secure environment.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: under the GDPR you have
important rights free of charge.
Under the GDPR those important
righs may
include the right (i) to request access and obtain a copy of your personal
information, (ii) to request rectification or erasure; (iii) to restrict the
processing of your personal information; and (iv) if applicable, to data
portability. In certain circumstances, you may also have the right to object to
the processing of your personal information. To make such a request, please use
the contact details provided below. We will consider and act upon any request
in accordance with applicable data protection laws.
If we are relying on your consent to process your
personal information, you have the right to withdraw your consent at any time.
Please note however that this will not affect the lawfulness of the processing
before its withdrawal.
For further information on each
of the mentioned rights, including the circumstances in which they apply, see
the Guidance from the UK Information Commissioner’s Office (ICO) on
individuals’ rights under the General Data Protection Regulation.
If
you would like to exercise any of those rights, please:
- Contact
us using the details below – making clear that you wish to exercise one of
your privacy rights
Email: info@handlinghandsforyou.co.uk
Post:
- Let us
have enough information to identify you (e.g. your name and address) - Let us
have proof of your identity (a copy of your driving licence, ID card or
passport) - Let us
know the information to which your request relates, including any account
or reference numbers, if you have them
If you would at any time like to review or change the
information in your profile or terminate it please contact us. Upon your
request to terminate your profile, we will deactivate or delete your profile
and information from our active databases. However, some information may be
retained in our files to prevent fraud, troubleshoot problems, assist with any
investigations, enforce our Terms of Use and/or comply with legal requirements.
CONTROLS FOR DO-NOT-TRACK
FEATURES
Most web browsers and some mobile operating systems and
mobile applications include a Do-Not-Track (“DNT”) feature or setting. You can
activate to signal your privacy preference not to have data about your online
browsing activities monitored and collected. No uniform technology standard for
recognizing and implementing DNT signals has been finalized. As such, we do not
currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If a standard
for online tracking is adopted that we must follow in the future, we will
inform you about that practice in a revised version of this Privacy Policy.
COOKIE POLICY
This Cookie Policy explains how Handling Hands For You
Ltd (“company”, “we”, “us”, and “our”) uses cookies and
similar technologies to recognize you when you visit our websites at https://handlinghandsforyou.co.uk (“websites”). It explains what
these technologies are and why we use them, as well as your rights to control
our use of them.
In Some cases we may use cookies to collect personal
information, or that becomes personal information if we combine it with other
information.
What are
cookies?
Cookies are small data files that are placed on your
computer or mobile device when you visit a website. Cookies are widely used by
website owners in order to make their websites work, or to work more
efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case Handling
Hands For You Ltd) are called “first party cookies”. Cookies set by
Parties other than the website owner are called “third-party cookies”. Third
party cookies enable third party features or functionality to be provided on or
through the website (e.g. like advertising, interactive content). The parties
that set these third-party cookies can recognize your computer both when it
visits the website in question and also when it visits certain other websites.
Why do we
use cookies?
We use first and third party cookies for several reasons.
Some cookies are required for technical reasons in order for our Websites to
operate, and we refer to these as “essential” or “strictly necessary” cookies.
Other cookies also enable us to track and target the interests of our users to
enhance the experience on our Online Properties. Third parties serve cookies
through our Websites for advertising, analytics and other purposes. This is
described in more detail below.
The specific types of first and third party cookies
served through our Websites and the purposes they perform are described below
(please note that the specific cookies served may vary depending on the specific
Online Properties you visit).
How can I control
cookies?
You have the right
to decide whether to accept or reject cookies. If you choose to reject cookies,
you may still use our website through your access to some functionality and
areas of our website may be restricted. You may also set or amend your web
browser controls to accept or refuse cookies. As the means by which you can
refuse cookies through your web browser controls vary from browser-to-browser,
you should visit your browsers help menu for more information.
In addition, most advertising networks offer you a way to
opt out of targeted advertising. If you would like to find out more
information, please visit http://aboutads.info/choices/ or
http://youronlinechoices com.
The specific types of first and third party cookies
served through our Websites and the purposes they perform are described in the
table below (please note that the specific cookies served may vary depending on
the specific Online Properties you visit):
Essential
website cookies:
These cookies are strictly necessary to provide you with
services available through our Websites and to use some of its features, such
as access to secure areas.
Name: _tlbcpv
Purpose: Used to record the cookie
consent preferences of visitors
Provider: termly.io
Service: Tenmly View Senice Privacy
Policy
County: United States
Type: http cookie
Expires in: 20 years
Name: _ tltpl
Purpose: Used to record the policies
that visitors consent to
Provider: -termiy.io
Service: Tennly View Service Privacy
Policy
County: United States
Type: http_cookie
Expires in: 20 years
Name: _tluid
Purpose: Assigns a random ID number
to each visitor so that their policy consent and cookie consent preferences can
be saved
Service: Temmnly
Country: United States
Type: http_cookie
Expires in: 20 years
Analytics
and customization cookies:
These cookies collect information
that is used either in aggregate form to help us understand how our Websites
are being used or how effective our marketing campaigns are, or to help us
customize our Websites for you.
Name: _gid
Purpose: Keeps an entry of unique ID
which is then used to come up with Statistical data on website usage by visitors.
Lt is a HTTP cookie type and expires after a browsing session.
Provider: handlinghandsforyou.co.uk
Service: Google Analytics
County: United Kingdom
Type: http_cookie
Expires in: 1 day
Name: #collect
Purpose: Sends data such as visitor’s
behavior and device to Google Analytics. It is able to keep track of the
visitor across marketing channels and devices. It is a pixel tracker type
cookie whose activity lasts within the browsing session.
Provider: handlinghandsforyou.co.uk
Service: Google Analytics
County: United Kingdom
Type: pixel_tracker
Expires in: session
Name: _ga
Purpose: It records a particular ID
used to come up with data about website usage by the user. It is a HTTP cookie
that expires after 2 years.
Provider: handlinghandsforyou.co.uk
Service: Google Analytics
County: United Kingdom
Type: http_cookie
Expires in: 1 year 12 months 4 days
Name: _gat#
Purpose: Enables Google Analytics
regulate the rate of requesting. It is a HTTP cookie type that lasts for a
session.
Provider: handlinghandsforyou.co.uk
Service: Google Analytics
County: United Kingdom
Type: http_cookie
Expires in: 1 minute
Do you serve
targeted advertising?
Third parties may serve cookies on your computer or
mobile device to serve to advertise through our Websites. These companies may
Use information about your visits to this and other websites in order to
provide relevant advertisements about goods and services that you may be
interested in. They may also employ technology that is used to measure the
effectiveness of advertisements. This can be accomplished by them using cookies
or web beacons to collect information about your visits to this and other sites
in order to provide relevant advertisements about goods and services of
potential interest to you. The information collected through this process does
not enable us or them to identify your name, contact details or other details
that directly identify you unless you choose to provide these.
How often
will you update this Cookie Policy?
We may update this Cookie Policy from time to time in
order to reflect, for example, changes to the cookies we use or for other
operational, legal or regulatory reasons. Please, therefore, re-visit this
Cookie Policy regularly to stay informed about our use of cookies and related
technologies.
Where can I get further information?
If you have any questions about our use of cookies or
other technologies, please email us at info@handiinghandsforyou.co.uk
Do we make
updates to this policy?
In Short: Yes,
we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The
updated version will be indicated by an updated “Revised” date and the updated
version will be effective as soon as it is accessible. If we make material
changes to this privacy policy, we may notify you either by prominently posting
a notice of such changes or by directly sending you a notification. We
encourage you to review this policy frequently to be informed of how we are
protecting your information.
Do we make
updates to this policy? How can You contact us about policy?
If you have questions or comments about this policy, you
may email us at info@handlinghandsforyou.co.uk or by post to:
Handling Hands For You Ltd
1 Twyn Y Fedwen, Cardiff, CF14 1HU1 Twyn Y Fedwen, Cardiff, CF14 1HU, United Kingdom